Business Etiquette
It is essential to address Swiss colleagues by their surnames (including any academic or honorary titles) and to use the polite Sie form, rather than the informal du, until familiarity has been established. Punctuality is very important and business cards are widely used. Do not be surprised by Zürchers’ apparent brusqueness – they believe in speaking the truth, even if it is not pleasing. If invited to a Zürcher’s home, guests should bring a small gift of unwrapped flowers or chocolates.
Business apparel tends to be somewhat casual but is more conservative in financial institutions where business suits should certainly be worn.
Business hours are typically Monday to Friday 0800 to 1200 and 1400 to 1700. |
